Wednesday, October 12, 2016

ASAP Towing Unprofessional And Overpriced Letter To Editor


ASAP Towing was very rude and condescending to my Daughter over the weekend rain storm. My Daughter hydroplaned and ended up off the road, and MSP called for a tow truck to help get her out. Long story short they were there less than 20 minutes my Daughter was able to drive car away but was given a bill over over 300 dollars!! My Daughter barely makes ends meet and to have to pay out 300 dollars to someone that was also rude and told her he was cheapest around . The trooper at the scene told us
he never ever dreamed they would charge that much and said most of them will waive the accident fee if they dont have to tow the car but according to the pusey's who own ASAP that doesn't happen

EDITOR'S NOTE: ASAP is full of crap on being cheapest around for that job, I spoke to several of my towing contacts who would have done it for half the cost


45 comments:

Anonymous said...

Was a contract signed? I would refuse payment and make them take me to court, let the judge decide.

Anonymous said...

I've never paid more than $85 for a tow even late at night. Williams is primarily who I've used.

Anonymous said...

I have used adkins and it was 50$ every time

Anonymous said...

It was a police call. That's why.

Anonymous said...

Yeah nothing cheap about the Pusey's business....the folks that advertise on your site, Auto Medic, would have been a much better option...Never allow the police to take care of your towing, most of the time they have arrangements with these towers and it is usually high cost....not always but usually. I also made out well with Simpson's, if you get the right person on the telephone.

Anonymous said...

A few months ago my car needed towing. MAG towing out of near Selbyville came to the side of the road where it stopped and I was able to drift up on a grassy embankment (no shoulder on the rural road) It wasn't in the ideal spot for an easy tow, but they did it and towed it nearly 12 miles to the repair shop for $90.

Anonymous said...

For the future you can request the tow company always. The cops have a list but normally only pick their favorites. This tow company should be removed from the MD police tow list.

Anonymous said...

If you are around the Delmar to Laurel and Seaford I would call Carey's Towing, ask for Bobby....he's usually busy, but I have found him to be a nice guy and reasonable. Just my additional two cents....

Anonymous said...

Puseys are a bunch of Puusys.

Anonymous said...

They where ALWAYS a gready family FACT.

Anonymous said...

JT
you really need to post the story on how muslim tryed fly a plane into a military parts maker in conneticut yesterday.

Anonymous said...

This a winch out auto recovery in rain storm that flooded half the county. This isn't towing. How can you put a price on a professional relocating your car from ditch to road damage free. Rollbacks cost 75 to 100 grand with fuel insurance payroll expenses etc no one is getting rich off a $300 job.

Anonymous said...

Why didnt the poor woman call her roadside assistance? Why didnt she call her insurance company? Why were they cussing the driver and calling him names? Why did you tell him all you had was $100 and a check, when in fact you had credit cards?
Why didnt you let the insurance company take care of it? Why didnt you mention the part about the car being 60' from the road resting at a 35° angle with 9" of water flowing beneath it? What about the part where it was a hurricane outside?
Do you ever have emergency plumbing problems? Do they show up to your door within 15 minutes of being called, fix your problem with no extra damages, annd charge you only $50 when its past 10pm? I thought not.

JT....you should get all the facts before you post a slanderous story like this. Fact is, this was an emergency situation. When there are police initiated tows there are fees to reflect the situation at hand. When you called your "towing contacts" did you give them ALL the info JT? Like....time of day, circumstances involved, and equipment used? Probably not.
I used fees that have been submitted AND approved by the Maryland State Police. Get real man....if you werent there then you couldnt possibly have all the facts.

Anonymous said...

Wonder why only certain comments get published

Jonathan Taylor said...

Hey Pusey's sign your name . You could have been nicer and cut the girl a break

Anonymous said...

Why does she or anyone constitute a "break". How do wrecker operators feed their families and pay their bills by giving breaks? This isn't a government tax funded industry.

Name a service that offers breaks and for what reasons? Does your doctor give you a break when your sick? How about the plumber oh here's a break since your toilet broke. Doesn't shit I've ever heard

Not a Pusey or affiliated just a business man. It signing his name because I'm embarrassed for even responding to this "news" source

Anonymous said...

Wreckers are RIPOFFS period .

Anonymous said...

3:44 I'm a business man also....so your business theory is jack up the price and charge more during a emergency situation than you can get on a normal day???? Hope I don't have to do any business with you! If you don't like this news source get the hell off it!

David Perdue said...

Believe it or not the police department regulates what the tow company charges for a wrecker call. when the police department calls a tow truck for you, you will get charged the max amount allowable because the trucks are on a list and you just got their spot. they will have to wait probably 50 calls in Wicomico county alone to get another call. that goes for your favorite tow company also. If you had called the company yourself the price would have been a third or less. just the way it is

Anonymous said...

First let me say that she was an upset hysterical young girl who did not have a clue what to do at the time and was in her car down in the median who had never been involved in an accident ever before. She called her parents to ask what to do and we told her to call 911! Never ever did we dream it would cost $300 to get her drivable car moved from the ditch to the road.Unlike some people she does not have roadside assistance or to think to call her insurance company. If she had known she would have called her own tow truck. As far as her having a credit card, she does not have one and all the tow driver kept saying is you need cash or a credit card and a debit card and a credit card are 2 different things. She did offer 100 cash and to write a check and he told her they didnt take checks so while she is getting more upset by the moment while she is trying to figure out how shes going to get the money the driver starts walking to her car and says hes just going to tow it and she can get it from the yard, which only upset her worse because in her mind she knows she needs this car to get back and forth to her 2 jobs. So this is when her father intervened and said the company you work for must be assholes because that price is ridiculous and all shes trying to do is figure out how to get the money for you(this was an upset dad who was seeing his child hysterical) Was it the right thing to say, probably not, but this man was suppose to be the professional and my child the customer. So the driver has since walked back to his tow truck and decides that he is going to run back across the road to where her father is standing and start pointing his finger in his face and saying I am not an asshole, son, who do you think you are calling me a f***ing asshole and her father told him he just needed to step away. He walked away and then came back a 2nd time the whole time while hes still cussing her father, while his daughter is highly upset more by now thinking that shes about to witness her father in a fight.She offered to get her dad to take her to an atm to get the money out, thats when the trooper told her that a debit card would work. She was so upset that the trooper walked her to the tow truck while the driver could take her info from her DEBIT card to pay for the tow. This man was rude, unprofessional and very angry from the moment he got out of his tow truck.On Monday I called Puseys and talked to one of the sons and told him this whole story where he did apologize but told me this man had been with his company for 15 years and he also told me he was one of the cheapest around.He also told me that everyone has a bad day. We were not trying to get a free tow but I did ask if he would refund half of her money for the harassment her and her father had to deal with, where he told me no. So my advice would to never ever call these people for anything.I am very thankful though for the very nice Trooper she had helping her.As far as her being in deep water the driver wrote on her receipt that she was 60ft from the road in a ditch with water, must have not been as bad as he says since she drove her car away and the only damage was it needed an alignment. We do not expect anyone to work for free, but we do expect to be treated like human beings and to be treated in a professional manner by a place of business. I guess all I can say is this has been a learning experience for her.One more thing also, after this happened her older brother called asap, where the same driver answered the phone and ask for who was in charge because he had a question about why she was charged 300.00 and the driver said he was in charge and why was he calling there to talk to him since he was an asshole. Her brother tried to explain to the driver that he had not spoken to him at all before and he said well dont call here anymore because Im an asshole remember and he hung up on him. Professionalism at its finest I guess!

Anonymous said...

All hail the great wall of text!

Anonymous said...

So youre saying that the Trooper was there and watching this unfold? If it were even half as bad as you descibe it then the Trooper would have intervened and not allowed this to take place. Your story has more information now than the original post, maybe there's even more to the story that you are leaving out?
I know the operator in question very well and have never seen this type of behavior from him. I was not there, but I question the accuracy of your story.

Anonymous said...

Hey pusey family i think your boy of 15 yrs needs a 15 day suspension.

Anonymous said...

To think i was going to by a car from pusy for my two college daughters FORGET IT.

Anonymous said...

The trooper was in his car typing up the report but he did see some of it and was very apologetic and also said he was going to report to his towing supervisor how unprofessional the driver was, I am sure this man is probably a very nice person but this night he was not, he was rude and very hostile , there is no more to the story. I dont know maybe he was having a bad day but then again so was my daughter but if I go into a place of business and start acting like a fool you can believe that the business employee is not going to start ranting and cussing at me, its not the way to do business and I tried to do it the right way, I called the business owner and explained the whole ordeal and did not ask for a free tow, I ask for at least a refund for some of the tow and all I got from him was his defense of his employee and was told how he had worked for him for 15 years.My whole point is that this is a business and employees should be held accountable for the way they treat customers.This gentleman assumed her father called him an asshole but he did not as I stated before he only said the people you work for must be assholes but even if he did they were the customer and he had no right to come across the road ranting and shaking his finger in her fathers face, end of story!

Anonymous said...

Something reads fishy here. If an altercation was occurring between said father and tow operator,why wasnot the trooper involved.

Also, that tow fee for storm/flood/hurRican is spot on. It was a state police call. He could of very well told the trooper no thanks. Call the next in line, but no he stayed there did his job and got ridiculed over the bill.

The next time you buy bread in the store, please tell them you will pay less cause that's what you feel it's worth to you.

You have no idea how much money is invloved to keep those trucks on the road. DOT, INSURANCE,MAINTENANCE, just to name a few.

Good luck on dealing with paying for bread cheaped. Or even your employer paying you less, because they feel this is what you deserve.
Oh and btw, I'm not puseys I'm a customer and DicKS auto body/passwaters does all my towing.
Keep them in mind next time you need a tow.

Anonymous said...

Why should they refund any of your money. If it were my husband out there in those conditions, I surely would want him well compensated. Glad my daughters drive trucks and get their self unstuck. Also glad they have enough sense to stay off the road in torrential rains, floods and winds.

Anonymous said...

I can tell you from experience that they are shady as f. A few years ago, I was the officer who responded to a car that had ran off the road into a ditch during a snowy afternoon. When I arrived, I met with the young male driver and he stated that he had lost traction and the car slowly slid into the ditch. The ditch was not deep and there was absolutely no damage to the car. As the driver was not from the area, he did not have a preference on which tow company to call to pull his vehicle back onto the roadway. Every department has an approved tow list where tow companies must meet certain criteria. This is explained to the citizens and they can either use a company of their personal choice or use the next available company off of the departments approved list. In this case, the male driver asked me to have the "next on the list" respond. It turned out to be ASAP. When ASAP arrived, they hooked a chain up and slowly pulled the vehicle back onto the roadway. There was absolutely no damage to the car and this took less than 10 minutes. The tow driver approached the driver and advised him it would be $300.00. Both the driver and I were stunned. The driver stated he didn't have that much cash on him. The tow truck driver said "I'll load your car onto the rollback and drive you to an ATM. Once you take the money out and pay me, I will release your car to you at the ATM". The driver agreed and off they went. I felt horrible for the guy and felt ASAP took advantage of the situation. It was not my place to involve myself in their negotiation as ASAP was a private contractor and, doing so, would have subjected me to a complaint through my department. I did, however, notify my tow supervisor and asked him to look into the price gouging. He did and I thought a maximum price list was established for routine tows. I guess not. Sure, a company can do what they like. However, right is right and wrong is wrong. Treating people like this is wrong and is taking advantage of their vulnerability.

Anonymous said...

REGULATE THE PRICES AND DONT LET THE TOW COMPANYS BRIBE THE POLITICIANS IN DOING SO.

Anonymous said...

Tow companies should have to submit bids to be on the trooper list... price control is a bad idea, but competition is a great idea!

Anonymous said...

even if the young lady had AAA or some other road service it might not have made any difference.
a few years ago my daughters car broke down,a state trooper pulled up and said she couldn`t leave it on the side of the road. she told the trooper that she had already called AAA but it would be at least an hour before they could get there.The trooper said that was too long so he called pusey`s.
she told the tow truck driver that she was waiting for AAA to tow the car, he said that since the police called he had to tow the car.
The next day she called pusey`s and explained that she was waiting for AAA to come and tow the car but that the police called pusey`s while she was waiting for AAA,they basically said "too bad,sucks to be you." by the time pusey`s added all their extra charges (they said that since the police called them they had to charge an impound fee and other storage fees)it cost her about $500 to get her car back.she had to use the last of her student loan money to get the car back from pusey`s.

Anonymous said...

I see absolutely nothing wrong with the fee for the circumstances. Sounds like the attitude was the issue.
Owning and maintaining a legal legit by the book towing company is far from cheap. Responding in $100k piece of equipment to do a recovery with certified operators in torrential rain at night Is worth $300 all day.

Anonymous said...

You people get so big and bad behind a computer screen lol your sweet daughters that have trucks probably didn't have to pay for them on their own, who knows. You don't know why that girl was out on the road as much as the next person. Maybe she was going to her job to pay for that car, but hey she probably had no sense.

Anonymous 101 said...

It does indeed reek of price gouging! Or is this "good tow truck driver for 15 years" demanding cash and no checks because he is pocketing some of the profits from his employer? Well, either way, The Pusey's are charging way too much! Yep, you do have over head to pay. I get that, so does a doctor but they are even regulated at how much they can charge. I think you need to be as well. As far as not giving her a break...Well, that just goes to show how greedy you are! You ought to be ashamed of yourself! I hope none of your children or grandchildren ever need a tow and your company is no where near by! If they were, guess you would charge them the 300 dollar fee? Huh, you have lost any future business from me. The rudeness of this tow driver, which seems to have been apparent, is inexcusable! If he were to put a finger in my face it would have been on! Then would his boss been so defensive of him if he had to be taken to the police station along with myself for disorderly conduct? By the way, I do not know who this poor young lady is nor have I ever done business with you or your kind.....The poor young lady is trying to work two jobs and make an honest living....Bet you or your kind know of many that are out there selling drugs and making a lot more than this young lady! Guess that type of worker gives you a lot of business? Huh, well they can afford it, this young lady can not! You owe her an apology and the Father deserves one as well. You also need to give her a refund of some of the money as you know, price gouging is illegal, not to mention the possibility that your "model employee" could be ripping you off!But that would be good for business. But it seems like you are not interested in a good business model!

Anonymous said...

State police should be required to call the CHEAPEST option first, every time! The police are paid with our taxpayer funding, so they should be looking out for us EVERY TIME, no excuses!

Anonymous said...

Some of these comments are funny, and likely repeat posters.
Truth is, every single tow company charges as much as possible by law. For MSP we all had to submit our rates for approval. For City Police the prices are regulated. For County Police prices are regulated. For Fruitland Police prices are regulated. For Princess Anne Police prices are regulated.
For thise of you that called your "contacts" to see the accuracy of the ffee charged, thise companies simply lied to you. If you could produce just one invoice from ANY of the tow companies where the state police called them out you would see the light.
WE ALL CHARGE ABOUT THE SAME !!!
Dont like it? Then dont put your car in the ditch, or call your own company, or just stay home.
Instead, youre so butt hurt that you contact a local media outlet to rant about it? Thats lame. Do you contact JT when your cable bill is too high, or when the gas prices go up and down??? No you dont.
Go back to your pitiful life of misery.

Anonymous said...

Its painfully obvious that you did not read the entire story. "CASH OR CREDIT" keyword there would be "or" ....and please, please find me a tow company that takes checks on recovery work.

Anonymous said...

As a retired MSP Trooper, who personally investigated numerous accidents and disabled vehicle calls, I witnessed the full spectrum of rates. There are no regulations set on what a tow company can charge, so rates vary from one company to the next. The majority of tow operators who responded acted professionally and unless they are an owner/operator of the business, they have no control of the rates set by the owner.

Anonymous said...

STFU U CLUELESS UNDEDUCATED TOW DRIVER.

Anonymous said...

You should own and operate a tow company since you are so knowledgeable about the industry. I bet you could change the world.

Anonymous said...

Undeducated? Haha.
Do you mean uneducated? I'll assume so, but you never can tell with the trolls that frequent this site.
Pathetic loser

Anonymous said...

The only "breaks" I give are for military, law enforcement, and family. I get ZERO breaks when paying for services rendered.

Anonymous said...

I was being SARCASTIC u fn UNDEDUMACATED FOOOOOL.

Anonymous said...

I could use a vacation now that you mention it!!

Anonymous said...

If the father had contacts why didn't he call them. Could hv saved all the Bulls hit. U are entitled to call your own tow.